Frequently Asked Questions

A Little Help, With Love From Lilac's Folly

We believe shopping should be simple, enjoyable, and filled with delightful discoveries. Whether you're choosing something special for yourself or finding the perfect gift, we're here to help.

Here are answers to some questions you may have while shopping with us.

Are your products made to order?

Many of our products are made especially for you once your order is placed. This allows us to offer a thoughtfully curated collection of clothing, gifts, and home accessories while reducing unnecessary inventory and waste.

How long will my order take to arrive?

Most made-to-order products require approximately 2–7 business days for production before shipping. Standard U.S. shipping generally takes an additional 2–5 business days.

Some specialty items may require additional time. Delivery estimates are not guaranteed, especially during holidays or periods of high demand.

How much does shipping cost?

Shipping costs are displayed at checkout before you complete your purchase.

Will all my items arrive together?

Not always! Because some of our products are created by different production partners, your order may arrive in separate packages.

Don't worry if one item arrives before another. Separate shipments are a normal part of our made-to-order process.

Can I change or cancel my order?

We begin preparing orders as quickly as possible. If you need to make a change or request a cancellation, please contact us immediately at contact@lilacsfolly.com.

We'll do our best to accommodate your request, but changes and cancellations cannot be guaranteed once production has begun.

What if my item arrives damaged or incorrect?

We want every Lilac's Folly purchase to bring a little happiness!

If your item arrives damaged, defective, or incorrect, please email contact@lilacsfolly.com with your order number, a description of the issue, and photographs if available.

We'll review the situation and work with you toward an appropriate resolution.

Do you accept returns or exchanges?

Because many of our products are made specifically for each order, we generally cannot accept returns or exchanges for changes of mind or incorrect size selections.

If an item arrives damaged, defective, or incorrect, please contact us so we can help.

For additional information, please review our Refund Policy. Your rights under applicable consumer laws remain unaffected.

How do I choose the correct clothing size?

We recommend reviewing the sizing information provided on each product page before placing your order.

Sizes and fits may vary between styles and manufacturers, so checking the measurements is the best way to find your perfect fit.

Can I send a gift directly to someone?

Of course! Simply enter your recipient's address as the shipping address during checkout.

Our collection is designed around the joy of finding things worth sharing, whether you're celebrating a special occasion or simply brightening someone's day.

Do you offer personalized or custom products?

Our current collection features carefully selected designs created for Lilac's Folly. Personalized options may become available as our collection grows.