Shipping policy

At Lilac’s Folly, many of our products are made especially for you after your order is placed. Please allow time for both production and shipping when planning your purchase.

Where We Ship

Lilac’s Folly currently ships within the United States. We do not offer international shipping at this time.

Processing and Production

Many Lilac’s Folly products are made to order. Production times vary depending on the item and fulfillment location.

Once your order has been produced and shipped, you will receive shipping and tracking information when available.

Shipping Rates and Delivery Estimates

Shipping rates are calculated according to the products in your order and are shown at checkout before you complete your purchase.

Estimated delivery times shown during checkout are estimates rather than guaranteed delivery dates. Production times, carrier delays, weather, holidays, and other circumstances outside our control can affect delivery.

Orders With Multiple Items

Some Lilac’s Folly products may be produced or shipped from different fulfillment locations. If you purchase multiple items, your order may arrive in more than one package and on different days.

Separate packages are normal and do not necessarily mean that part of your order is missing.

Tracking

When tracking is available, tracking information will be provided after your order ships. Please allow time for the carrier to update tracking after a shipping label has been created.

Incorrect Shipping Addresses

Please carefully review your shipping address before submitting your order.

If you discover an error, contact us at lilacsfolly@gmail.com as quickly as possible. We will do our best to help if the order has not yet entered production or shipment, but we cannot guarantee that an address can be changed once fulfillment has begun.

Additional costs resulting from an incorrect or incomplete address provided with an order may be the customer's responsibility.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged or incorrect, or you believe it has been lost in transit, please contact us at lilacsfolly@gmail.com with your order number and details about the problem.

For damaged items, please include clear photographs of the item and packaging when possible so we can work with our fulfillment partner to resolve the issue.

Questions

Questions about an order or shipping can be sent to lilacsfolly@gmail.com. We’re happy to help.